5 Key Trends From 2021's Hype Cycle For Customer Service And Support Technologies
Gartner, September 28th, 2021
October 10, 2021,
Volume 283, Issue 1

Assess these promising technologies to recalibrate your investments

"Automation, contact center technology, proactive service and customer service analytics have become investment priorities for customer support and service (CSS) leaders as COVID-19 drives an increase in customer service demand.

The technologies featured on this year's Hype Cycle for Customer Service and Support Technologies largely fall into the aforementioned categories. They enable personalized and contextual customer engagement, improve the working environment for support reps and facilitate customer self-service interactions..."

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